GDPR & Privacy Policy
At IVI Moenus Ltd (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. About Us
IVI Moenus Ltd is part of the VLPG Venture Ltd Group. Our registered office is located at:
300 St. Saviours Road,
Leicester,
LE5 4HF,
United Kingdom.
You can contact us by phone at 0116 215 2405 or via email at orders@ivimoenus.co.uk.
For the purposes of the GDPR, IVI Moenus Ltd is the data controller of your personal data.
2. What Personal Data We Collect
We collect personal data from you when you interact with us through our website, email, phone, or any other method. The types of personal data we may collect include:
- Identification Information: Name, postal address, email address, and phone number.
- Transactional Data: Details of products or services you have ordered from us, including billing and delivery addresses.
- Payment Information: Bank details or payment card information when making purchases.
- Technical Data: IP address, browser type, operating system, and website usage data through cookies or similar technologies.
- Communications: Emails or other correspondence that you send to us.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- To Provide Our Products and Services: Processing your orders, delivering goods, and managing payments.
- Customer Support: To respond to your queries or complaints and provide assistance as necessary.
- Marketing Communications: With your consent, to send promotional emails, newsletters, or offers related to our products and services.
- Legal Compliance: To fulfil our legal obligations, such as accounting or regulatory requirements.
- Website Improvement: To monitor and improve the performance of our website and enhance your browsing experience.
4. Lawful Basis for Processing Personal Data
We will only process your personal data where we have a lawful basis to do so, which includes:
- Contractual Necessity: When processing is required to perform a contract, such as processing your order or providing services.
- Consent: Where you have given explicit consent for marketing communications.
- Legal Obligation: To comply with legal requirements, such as tax or reporting obligations.
- Legitimate Interests: Where it is necessary for the purposes of our legitimate business interests, such as improving our services or defending legal claims, provided that these interests do not override your rights and freedoms.
5. Sharing Your Personal Data
We do not sell or rent your personal data to third parties. However, we may share your data with trusted service providers to fulfil certain functions on our behalf, such as:
- Delivery partners for shipping orders.
- Payment processors to handle transactions.
- IT service providers who support our website and other systems.
- Legal, accounting, or professional advisors where necessary.
We ensure that any third parties we work with comply with GDPR and other relevant privacy laws, and we only share data necessary for them to perform their services.
6. International Transfers
If we transfer your personal data outside of the European Economic Area (EEA), we will ensure that adequate protection measures are in place, such as standard contractual clauses or other approved mechanisms under GDPR.
7. Data Retention
We will retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations.
- Transactional data is typically retained for 6 years in accordance with legal requirements.
- Marketing data will be retained until you withdraw your consent.
8. Your Rights Under GDPR
You have the following rights in relation to your personal data:
- Right to Access: You can request access to your personal data that we hold.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, subject to certain legal obligations.
- Right to Restriction: You can request that we limit the processing of your personal data under certain circumstances.
- Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
- Right to Object: You can object to the processing of your personal data for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on consent to process your data, you can withdraw it at any time.
To exercise any of these rights, please contact us via email at orders@ivimoenus.co.uk or by phone at 0116 215 2405.
9. How We Protect Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, or destruction. These measures include encryption, secure servers, and access controls.
10. Marketing Communications
If you have opted in to receive marketing communications from us, you can unsubscribe at any time by following the “unsubscribe” link in our emails or by contacting us directly at orders@ivimoenus.co.uk. We will update your preferences promptly.
11. Cookies
Our website uses cookies to enhance your browsing experience and collect analytical data. For more information, please refer to our [Cookie Policy](link to cookie policy).
12. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and we recommend that you review this policy periodically.
14. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:
Phone: 0116 215 2405
Email: orders@ivimoenus.co.uk
Address: 300 St. Saviours Road, Leicester, LE5 4HF, United Kingdom.
This Privacy Policy was last updated on 16th October 2024